Before submitting an issue, make sure to check the Frequently Asked Questions section below.
Managing licenses, renewals, and invoices can be made in the
customer area
For other issues
Technical Support is available for all users. They can be created:
You can also contact us at
support@dbschema.comLogin on customer area using your email address. Here you have full access to your data.
Go to customer area and login using your email address. Here you have full access to your data, can purchase renewal and edit your profile.
Go to customer area and login using your email address. Here you have full access to your data, can purchase renewal and edit your profile.
Login into your account. Then you may follow this steps. Near each subscription listed in the control panel you have an option to 'Align invoice details'. Just follow this link. In case of an error, please send us an issue ticket.
According to EU regulations, all customers located within the EU are required to pay VAT unless they have a valid VAT ID, in which case they are exempt from VAT. Purchases made through 2checkout by EU shoppers are subject to a VAT rate according to the customer's country of residence or establishment. Sales made by 2checkout to shoppers established in Iceland, Norway and Switzerland (outside of the EU) are subject to each country's VAT.
For EU countries, If you place the order as a private person, it will charge you VAT. If you place as a company, it should not charge you VAT, if you pay intra-communitary taxes.
The verification of the VAT exemption number is carried out through the VIES service, a system for checking the validity of VAT registrations http://ec.europa.eu/taxation_customs/vies/vatResponse.html?locale=it
Some customers may present documents which except them from paying VAT taxes. Tax refund can be done in two ways:
Please note that we do not support a tax exemption flow during checkout, however once the order is finalized, based on a valid tax exemption certificate we can initiate a refund for the charged sales tax. One important thing is that taxes are being applied based on delivery details and in order to qualify for a tax exemption flow the order has to be registered under the Institution name. In the shopping cart the customer must fill out the company form. After the order is placed the customer must send us at pay@2checkout.com the tax exemption certificate and the order reference number.
Our installer and executable is created using Install4j and Exe4j. For debugging the installer you can use the variable -Dinstall4j.debug=true
For debugging the DbSchema.exe you can execute from command prompt DbSchema.exe /create-i4j-log This will indicate where the log is created.
On Mac DbSchema can be debugged by executing in terminal:
export INSTALL4J_LOG=yes
/Applications/DbSchema.app/Contents/MacOS/JavaApplicationStub
On Mac or Linux DbSchema can be started calling Java directly like this:
/Applications/DbSchema/.install4j/jre.bundle/Contents/Home/bin/java -cp "lib/*" com.wisecoders.dbs.DbSchema
jre/bin/java -Djava.awt.headless=true -Dglass.platform=Monocle -Dmonocle.platform=Headless -Dprism.order=sw -cp "lib/*" com.wisecoders.dbs.DbSchema -x sample.groovy
whereis javawill return /usr/bin/java which in turn points to /System/Library/Frameworks/JavaVM.framework/Versions/A/Commands/java, which is Apple's 1.6 version.
So, if you want to use the new java version, replace the /usr/bin/java symlink so that it points to /Library/Internet\ Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/bin/java instead:
sudo rm /usr/bin/java sudo ln -s /Library/Internet\ Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/bin/java /usr/bin